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Frequently Asked Questions

Have a question about our rental services? You’re in the right place! Below are answers to some of the most common queries we receive. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer support team.

At CrewStay, we prioritize convenience and efficiency. We understand that finding the right rental property can be time-consuming and overwhelming, so we’ve designed a user-friendly interface.

CrewStay specializes in providing private, dedicated sleeping accommodations, which we refer to as “cold beds.” This means you’ll have your own personal, unshared bed and space for the duration of your stay, ensuring optimal rest and privacy.

 

It means we connect flight crew members with trusted individuals or properties (“hosts”) who offer private, comfortable sleeping arrangements. Every host and their property undergoes a thorough vetting process by CrewStay to ensure they meet our strict standards for safety, cleanliness, comfort, and suitability for airline professionals.

Our vetting process is comprehensive, including background checks where applicable, property inspections, verification of amenities, and consistent feedback monitoring from previous guests. We prioritize secure environments and high standards to ensure your peace of mind and quality rest.

Unlike “hot bunking,” your CrewStay private bed is exclusively yours for your booking period – it’s never shared with another crew member in sequence. While similar to a hotel in privacy, our vetted host model often provides a more home-like, quieter environment tailored to the specific needs of airline crew, often at a more cost-effective rate.

 

Absolutely. We specifically vet our hosts for environments that are quiet, clean, and conducive to deep sleep. Many properties offer features like blackout curtains, comfortable bedding, and a tranquil atmosphere essential for combating fatigue.

 

Yes, location is a key factor in our vetting process. We prioritize hosts whose properties offer convenient and efficient access to major airports, minimizing commute times and maximizing your valuable rest periods during layovers.

 

We understand the dynamic nature of airline schedules. Please refer to our flexible cancellation and modification policy outlined during the booking process. We strive to provide options that accommodate unforeseen changes while respecting our hosts’ commitments.